BEWARE!!!!! WORST EXPERIENCE EVER WITH A COMPANY!!! DON'T WAIST YOUR TIME!!!
Kerry
Submitted this review about
Prolux Auto Transport
Review made Live: 10/15/2008 3:38:00 PM
Don't not use this company ever!!!! I have a custom motorcycles shop and had to be in Nevada for a motorcycle show by Oct.2nd. Scott Long talks such a great game... looked at our website, how great our bike was... they were ALL so excited about this job. This was three months prior to the pick-up of this bike. He said we had plenty of time to get it all worked out, we would have a driver's name & number, etc... He assured me the bike was in great hands, the insurance everything would be completely handeled with no problem. So one month prior I started finializing everything with Scott, making a $1,000.00 down payment... picking first available date, times, ect... Scott assured me of the bike's arrival on time... the bike had to be delivered and set up for the show no later than 1pm on the 2nd... so The bike was detailed and ready for pick up on the 22nd. As of the week prior I was becoming increasingly concerned since I had not heard from Scott about the driver or times... I came to find out he was in Texas, where supposedly they were opening a new branch, even though when you called the Las Vegas number given he could be reached... several emails I sent kept bouncing back so I called he was on another call and she would have him call me, he did not. I called again the next day and he told me not to worry and he would follow back up with me. By Friday almost 5pm our time I received a call from him saying he had two different drivers but they did not want to pick it up to early and have it in their truck for a couple days, which we did not want either. He informed me they he would follow back up with me the next week once they had the driver. He wanted to do something no later than that next friday because the folloing Monday (Sept. 29th) would be cutting it to close for a Thursday delivery. Friday came and I was calling him again... This time the outcome would be the pick up would be on Monday... bottom line they never showed up and we have been back and forth trying to get our money back.... NEVER USE THEM!!!!!!!!!!!!
Company Response
Scott from
Prolux Auto Transport Submitted this response.
Response Date: 10/15/2008 4:22:00 PM
We are sorry Kerry our truck had mechanical failure.
