Company Response Review Report Review
Terrible Company - DO NOT USE

James Mullins Submitted this review about Pronto Global Logistics
Review made Live: 2/15/2019 11:19:00 AM
I hired this company to ship a Jeep from MA to TX. They took $150 deposit and want $800 cash when it is delivered. The picked it up (supposedly) on Monday, and it was supposed to be here on Thursday. I haven't heard anything since I arranged the shiptment...no confirmation that it was picked up, no status updates...emails not returned. I called today (Friday) and they're saying it will be here Tuesday of next week now.
Shipment Details
Origin State:
Massachusetts
Pickup:
On Time
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
None given
Quote or Order Cost:
$950

Company Response
James Stephens from Pronto Global Logistics Submitted this response.
Response Date: 7/27/2019 4:10:00 PM
You should be writing a negative review to the actual carrier and not us as we don't drive trucks or transport cars as we are a broker. You never mentioned that we gave you a partial refund and also the carrier was only 1 day late. Furthermore, we advised you the dates are approximate and we do not control the driver or carries schedule.