Review Report Review
Do not Use Puerto Rico Car Transport

Luis M. Submitted this review about Puerto Rico Car Transport
Review made Live: 3/26/2021 9:14:00 PM
Do not use this service. It is the most expensive and worse service. Read the other terrible reviews of this company on www.yelp.com. I used them to ship from Florida to Puerto Rico. At the beginning they don't stop calling you to get your service and promising that although they are the most expensive is because they give the best and most relievable service by providing information on the status as the car is being shipped and helping with the paperwork process in Puerto Rico. They promised information explaining the process for getting the car in Puerto Rico and processing the paperwork with Hacienda, but no matter how many times I have asked for the information, there is no response from this company. They also claimed that have bought spaces in the barge from Jacksonville to Puerto Rico and shipment don't have to wait for space available at the departure port with barges leaving twice a week to Puerto Rico. None of this is true. After researching, this company is not the shipping company, but an intermediary or middle man and that is why they are more expensive. Contrary to their claims, they have to wait for space available from the real shipping company. They seem to be a small office operating with a few people acting as if they were a big shipment company. My car was picked in West Central Florida on 3/9/21 and supposed to be shipped on the 3/16 arriving Puerto Rico on 3/19. The car never made it to Puerto Rico after I had bought tickets and made arrangement to travel to Puerto Rico to get the car. To this date (3/26/21), they haven't answered me on the whereabouts of my car not the shipment status. Their online tracking service is not a tracking service, as a matter of fact, it still shows the my car arriving Puerto Rico on 3/19. Their phones are never answered and a recording refers you to their chat service on line website, but there is no online chat service. The only option is messaging through their web site, which doesn't get answered either. Mr. James Agudelo, the sales person that promised all this service, doesn't answer his phone nor the messages left. Only one time a Ms. Alexandria Rivera answered an email with no useful information as if the car is lost someplace. I have replied Ms. Rivera to provide me the information for making a formal complaint to their management, but she doesn't answer either. The car is worth over $25,000 and it is as if they have my $25,000 and don't want to let me know what they are doing with it. I have real concerns that something happened to the car and they don want to respond.My next step is making a report to the authorities and getting a lawyer involved to take legal action. Do your self a favor and stay away from this company as also recommended by the other reviews. This company should not be allowed to operate. Do not get fooled by their answer to there reviews. If they were sincere, they would not be still getting these terrible reviews.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R404956
Quote or Order Cost:
$1700