Review Report Review
Not Worth My Time

Robert Submitted this review about Punctual Expedited
Review made Live: 7/2/2024 4:18:00 PM
This was the worst experience to transport a vehicle. I signed a contract with their agent, Logan, almost 2 months prior to shipping. I checked in with Logan a week and half to make sure that everything was scheduled, and he assured me that it was. I was supposed to get transporting information 2 days before scheduled pickup, but nobody contacted me. I called them using text messaged and leaving voice mails. The next day Jacob called me and told me Logan left the company and nobody knew anything about my contract. Jacob told me that they found a driver and that they could pick up my vehicle that night. Nobody came to pick up my vehicle, so I reached out to Jacob the next day. Jacob blamed Logan's lack of experience, but the price to transport my vehicle was an additional $700 from that of my signed contract. I refused their services! The manager, Sean, attempted to rectify this issue and then offered where I only had to pay another $300 instead of the $700. This one star rating is being generous.
Shipment Details
Origin State:
Texas
Pickup:
Never
Destination State:
Utah
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0