Review Report Review
Qauto Transport Lies

Jaedi Grignon Submitted this review about Q Auto Transport LLC
Review made Live: 8/6/2018 5:00:00 PM
Moving can be a stressful time, specially when leaving your car in another persons hands. I decided to go with QAuto Transport, due to a friend referring your company, even though the price quote was $300 more then competitors I called. I only had one condition, my car arrive by August 1st. We were moving across the country, to a new home, and I knew that we would not have access to necessities like blankets, pillows, food. I said it over and over to the agent, I do not care when our car is picked up, we just need it to be delivered by August 1st. He promised that it would be there on time. Pick-up day arrives. I am excited and nervous about leaving my car for the first time. The driver arrives and I notice on the paperwork it says a date of August 2nd. I mention to him that I need the car by August 1st, he tells me at that date its not possible and it will have to be the 2nd at that point. I was slightly annoyed, as I was so clear with the agent. August 2nd arrives. I eagerly await a call from either the driver or dispatch. I realize it's starting to get late and I still have not heard anything from anyone. I call QAuto and reach Gabi. He tells me, "Whoops, the car will not be there today, there was a problem with the truck. It will be there no later then tomorrow morning." I am upset by this. I explain to him that its not very professional to say a date and then it not be there. Also that no one gave me a call explaining that the car would be later. I felt that I would like to work out some kind of small discount, being my car was not arriving until 2 days after quoted. He tells me that he will escalate it to his manager. My car ends up arriving at 6:30 pm on August 3rd, not August 1st like promised. I would not recommend this company to anyone. In fact, I will go out of my way to tell people to use any other company. Which there are many of and much cheaper. I still have yet to hear from anyone its August 6th. Obviously this company does not value their customers.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Colorado
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
770716-BH
Quote or Order Cost:
$1100

Car Condition
  • Vehicle was dirty