DAMAGED MY CAR, NON-RESPONSIVE, DENIAL OF LIABILITY, POOR COSTUMER SERVICE
NOTquality
Submitted this review about
Quality Relocation Services Inc.
Review made Live: 7/28/2014 2:54:00 AM
I hired GetitDone Shipping and they told me they partner with Quality Relocation. I was told it would take 5-7 days for my car to arrive by the brokerage company. It actually took longer than that, but that is not an issue. It is the damage and the nightmare that is the issue.
1. My car was picked up the day I was told it would be, but I was provided with literally less than an hour’s notice in the middle of a weekday morning. In fact, I even called the driver when he did not call me) to try to arrange a pickup time to avoid this exact situation, and he told me that he did not know when he would arrive the night before. I was told by the company it would be sometime in the PM. I was supposed to be provided at least 24hours notice. Clearly, I wasn’t.
2. 7 days later on Wednesday I attempt to make contact with the trucking company. I leave emails, voicemails, and call multiple times. I have someone pick up and hang up on me. I am directed to numbers that don’t have voicemails set up. I get no answers, and neither can my broker.
3 I never got my driver's information until I called and called again. The recipient of the car, my roommate never got a phone call either. After attempting 3days straight of phone calls and emails to track this information down, I finally got someone at the dispatch center to pick up.
4. They were running behind, as I was told by dispatch and the driver. For me, it was no big deal the car came on Sat. instead of Weds-Fri. Again, it was the damage done.
5. My car arrived with DAMAGE DONE TO MY REAR WINDSHIELD. Aside from my car being covered in sap, bird sh*t, and dirt, my entire rear window was broken. It was spiderwebbed from the inside, with various holes in the glass that protruded through to the exterior. The only reason it didn't shatter completely was because the heavy amount of tint I had was holding the glass together.
6. The driver “didn’t notice” it? And moreover, he tried to go through the whole spiel that because it is an internal break, they are only responsible for external damage. Notwithstanding the fact that well, something jolted my car so much, that a piece of cargo broke the windshield (that doesn’t sound like normal every day handling to me).
7. He told me the only option was to call the “main number” that seems to be disconnected half the time. He told me I couldn’t talk to his boss directly because his “English is not very good." He wouldn’t give me his insurance information.
8. I will not know the full extent of the damage until I get the car washed and detailed. It was also returned FILTHY and covered in sap and dirt. But I can't wash it until I get a new window.
9. I was charged the FULL AMOUNT- $1100
Now I have on my hands a civil nightmare, a battle of the insurance forms, and I have to front all my costs of repair after expending $1300 to ship my car. The reviews are true, as with the F rating on BBB- STAY AWAY from them and stay away with any brokers that work with them. In fact, I encourage you all to file BBB reports, a complaint with the Attorney General's Office in Washington, and the Dept. of Transportation.
UPDATE 7/28/14
I received an angry email in response to this review. I am not saying it was the company's response, but this is what I got:
One your an idiot..it's all your fault cause you thought the broker check the carriers...NO they don't as long as hey take their fee they will not do anything for you.post your ad to the broker you used idiot not to a different broker
AND THE COMPANY DENIED MY CLAIM AND ALL LIABLITY because as predicted, they were negligent, but caused damage on the inside instead of out, so now they are not "responsible."
