Company Response Review Report Review
Dishonest and Inefficient

Nicki Irvine Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 7/1/2013 12:54:00 PM
My overall experience with Red Carpet was poor. I spoke with 4 different people and got a different answer from each. The original quote was $730, but when I called back it magically jumped to $780 then the next call was $790 and finally it was dispatched at $900 (without my approval). They claimed that they would call me to "approve" the dispatch at a higher price, but that didn't happen. They missed one driver that wanted to transport it (due to their inefficient process) and it was 3 days before another driver could pick it up (and at a higher cost). Also, beware of 5 star ratings on this site - when customers give them a 5 star rating, they are entered into a drawing for a full refund of their transport costs.
I will say that the transport company that actually delivered the car did an excellent job! I wish I could give them a review.
Shipment Details
Origin State:
Arizona
Pickup:
Late
Destination State:
Oklahoma
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4001769
Quote or Order Cost:
$900

Company Response
Terry Williams from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 7/5/2013 5:27:00 PM
Red Carpet Auto Transport's Dispatch/Service Dept. @ (602) 438-4644, Hello Nicki...Thank you for providing your feedback we appreciate your business. Red carpet is an industry leader in transporting since 2004. We have a large customer service/dispatch dept that is available 7 days a week to help make everything smooth during the transport process. It looks like the main# you provided for updates did not have voice mail set up nor could you receive texts. Your email address had also changed for your relocation so it was very difficult to contact you as updates appeared. Timing is very important with the drivers so if you are not available they will take another vehicle in that space unfortunately. Well good luck to you in your future endeavors. Thanks you~