Company Response Review Report Review
Cheryl Phiffer

Chris Holland Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 9/22/2010 9:27:00 PM
Cheryl was most friendly and bent over backwards to make sure that my needs were taken care of. The car was not picked up on the first day available, which was in the middle of the week, but a carrier was found on the following Monday. This was well within the time period I expected. Cheryl made sure that I was aware how auto shipping works and the company worked with me to make sure that a carrier was found. Cheryl and the truck driver called the car's previous owner, at my request, in plenty of time for him to have the car ready to go. Cheryl then called me to let me know that the car had been picked up. She gave me an estimated time of arrival date. The day before the car was due, the driver called me to give me a two hour time bracket for arrival. On the day of arrival, both the driver and Cheryl called within minutes of each other to give me a closer arrival time. Since I live on a very busy and narrow street, I found an unused shopping center lot, which, was easy for the driver to bring in his truck, and close enough to home. We met the truck and driver almost to the minute. The driver was excellent, keeping me informed by cell phone as to his location. While I did not check my watch, I believe he was there within minutes of his ETA.

All in all it was a great adventure. I was receiving a car I had never seen before, and was quite excited to get the car. Cheryl called me afterwords to make sure the car arrived in good condition and on time. No complaints. While it was an expensive venture, but less expensive than going after the car myself.
Shipment Details
Origin State:
Colorado
Pickup:
On Time
Destination State:
Illinois
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5009405
Quote or Order Cost:
$1150

Company Response
from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 9/23/2010 11:05:00 AM
Dearest Chris. Thank you so much for the compliments and this review. It was a pleasure working with you to get your wonderful car home to you! You were always pleasant and I was so happy when we found you a carrier. The best part of all of it was hearing that horn!! The very best to you Chris and make sure you take time to eat. Thank You again! Chery@redcarpetautotransport.com 602-438-4644