Company Response Review Report Review
Could possibly be a great service, but no in my case.

Danny P Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 7/22/2007 9:06:00 PM
Sheila, my main contact, was always very nice and courteous on the phone. However I felt like I was in the dark most of the time. Whenever I would call about the status of my car she did not know and would have to contact the trucking company and would tell me she would call me back. I would wait hours and finally would call her and she still had no answer.

I understand she called the trucking companies and got no response from them, but if I am going to pay a company to transport my car I want them to know as much about the status of my car as much as possible.

I was told my car would arrive the 15th by Red Carpet Auto, and it didn't arrive until 4 days later. What's bad is I received an email asking to rate the service on the 17th, and my car had not even arrived yet. When I called on the 17th Sheila was surprised I did not receive it yet, meaning she did not know where it was.

I understand the auto transportation business is difficult, but if you want to stay in business you should be on top of your game. I finally got my car and everything was good, but next time I have to move I'll probably go with a different company.
Shipment Details
Origin State:
Connecticut
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2810-KG
Quote or Order Cost:
$1270

Company Response
Terry Williams from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 7/22/2007 11:37:00 PM
First of all we would like to apologize if our service was not what you expected. I would like to add to this to give a little insight into our business. We do not call clients on a daily basis to keep them up to date on the transport of their vehicle as it would not leave us enough time to to actually work on getting them moved which really is our ultimate goal. We do however call them when we have a truck to transport, then again to inform them that is was picked up, then again to verify delivery. We also tell them that they are more than welcome to contact us at anytime to get updates on the statis of their vehicle. If we can't be reached by phone our clients can email us and also instant message us through yahoo or msn messenger. As for not returning calls, that is not quite the circumstances in this instance. It was very hard to contact this client as there was usually no answer on the other end when we tried to caLL. Which brings me to the delivery. Our driver could not get a hold of the client to deliver the vehicle when it was time so it had to go to the drivers yard and wait until the next truck was available to take it to the client, hense the four extra days to deliver. Drivers are on a schedule to deliver not one but up to 10 vehicles to different parties and when one client does not answer their phone so the driver can deliver, it messes their whole schedule up for every other client. Plus the fact that delivery dates are an estimate not a guarantee as there are just to many factor involved (weather, road conditions, mechanical problems, road construction etc.). Also it is important to know that drivers carry cell phones and that is our main form of contact with them and if they are out of range it is beyond our control. We also provide the clients with all the drivers information so they can contact the drivers directly, not all brokers provide that to the clients. We work really hard to please and meet all of our customers needs. If we drop the ball sometimes we truely apologize. You the customer are the only reason we stay in business and we appreciate the trust you put in us to transport your vehicles. Danny we apologize over how you feel you were treated during the transport of your vehicle. Your feed back will be noted and we will take your comments to heart to better serve our future clients. Thank you, Sheila Askelson