Review Report Review
Terrible service

Jessy Jurek Submitted this review about Regal Auto Transport
Review made Live: 10/26/2015 10:20:00 AM
Regal Transport is a broker, not the actual transport service. They do not transport the vehicle themselves, they put your quote on central dispatch, then wait for someone to make a bid. They initially told us that our quote would be $650 including a $150 deposit. We paid the deposit and heard nothing from the company until the day they were supposed to come pick up my truck, when I called them. They didn't communicate with me at all, unless I called them. Then, they would tell me they would call me back, and never would, so I would call them back the next day and they would give me attitude.

After 3 days of terrible communication and extreme lack of help, they found someone that would ship it for $650, even though we already paid the $150 deposit from a $650 quote. So, we ended up having to pay $800 instead of $650. This was already a very expensive military move for us, so I am pissed that they ripped us off after lying and not communicating with me. I highly recommend finding the actual shipper yourself and not paying a deposit. Regal is very unprofessional, has crap for communication and ripped us off.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
North Carolina
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Unknown
Quote or Order Cost:
$800