In response, the shipper (Mr. Bailey) did not have original title, so he supplied copy of lien letter and copy of title from his credit union. Customs in Jacksonville requested title (front and back) be certified a true copy. Credit Union had issues getting back of title certified, as they did not have a copy of the back of the title. Mr. Bailey reached out to Jacksonville Customs Border Patrol and Jacksonville CBP was going to allow vehicle to ship out of there. Ship line notified Reindeer that vehicle had to go out of Fernandina Beach instead of Jacksonville. Fernandina Beach CBP would not accept copies of title unless certified, and Mr. Bailey was unable to get Fernandina Beach CBP to ship vehicle with non-certified copy of title and lien letter. Mr. Bailey had to pay off loan and was waiting for title to be processed. Certified title (front and back) would take extra time, since credit union had to send to shipper in Bermuda, and then Mr. Bailey would send to Reindeer. Mr. Bailey received certified copy of title, both sides, sent to us on 5/29, and vehicle was shipped out of Fernandina Beach on 6/1 and arrived at the port in Bermuda on 6/5. Bermuda CPB held the vehicle up with exams and tests, and vehicle was finally released and delivered on 6/18, one day past our delivery date. Mr. Bailey failed to have all of the proper documents that we requested prior to shipping his vehicle. The car arrived 1 day outside the normal delivery spread. As for the claim, we were notified of this 5 days after the car arrived. Mr. Bailey claimed a dirty interior and rust stains and scratches in the wheel wells. We denied the rust stains and scratches as this was not transit related damage. Reindeer offered a good will of picking up half the cost of the interior detail which was $187.50.