What I do not understand is that if this customer understood her contract as well as her window for pick up, why she would give the vehicle to someone to use it if she possibly knows that her vehicle will be getting picked up that day. I understand that the customer wanted at least 24hrs in advanced call, but sometimes the drivers don’t have the chance to call customers for the simple reason that they are driving and it is against the law to be talking and driving at the same time. We did not call her and say that her vehicle had to be released as soon as possible, we called her by the morning and asked her what was the latest that we can pick up the car that same day, meaning that if we had to wait until the evening sometime it would have been possible. Instead she decided to be difficult and said that there was no way the vehicle would be available at all. I don’t think this customer understands that our job is to look for drivers going her direction to pick up her car and we fulfilled that not once but twice. The only reason she feels that we gave her an attitude at the office was because she expected us to tell her she was right in some way, but after reading this review am sure that anyone else would think this is ridiculous. We had a driver for your vehicle scheduled twice and you where knowledgeable about it. As she wrote in this review she knew she had been scheduled for some time Monday or Tuesday and we did mention we will call her 24hr in advance which is exactly what we did Monday morning to advise her of pick up on Tuesday morning. Instead she decided to make us assign another driver when the whole time her intentions where to cancel again.