Company Response Review Report Review
LIAR, LIAR, YOU SCREWED ME WITH HIGHER AND I COULD NOT GET IT DONE!

Francena McClure Submitted this review about Riley Auto Transport
Review made Live: 10/27/2011 3:45:00 PM
I was researching transport companies to have my dad's car shipped from Georgia to California. Found several companies and reviewed the transport review website. Found this company and began speaking with Andrew about doing business. He was very snide and arrogant stating that "Any company that is cheaper is no good anyway and a ripoff, " So I told Andrew I would call him back after speaking with the cheaper company. Well I did find another company but had originally chosen this company because of the reviews and rating and no so much the price $1095. His attitude was very rude, smart - alicky and condesending. I NEVER MADE A CONTRACT OR DEAL WITH HIM, so what gave him the right to start or act like he was doing business with me. I contacted the OTHER, CHEAPER company who had quoted me $1040. There was no reply after several days and I was becoming confused as to why this the OTHER CHEAPER company would not respond. . After about a week, I finally made contact with someone at the other company who told me that Andrew had put my car on A BOARD with a higher price that was never quoted to me, $1100. The other company informed and educatated me about this Board sytem that they use and told me that any trucker seeing the same assisngment twice ont he board would not take my business at a lower price because it appeared that I had already agreed to pay at the higher price. I was APPALLED because I had never again spoken with this company and had not made any deals or contracts with any or Andrew
. There was no driver who took my bid at the lower price after about a week. I feel and truly believe that Andrew set me up so no one would take my car and that I would have to go back to him and use his company with no other options or choices. HOW DARE YOU take advantage of me with my lack of knowledge of this business!!! Customers are not familiar with this line of work and are already suspcious of these companies because of past histories and experiences. This was my first experience and I learned SOOO much. I would never refer this company or ANDREW because after HIS damage, I had to split my trip into 2 parts which ultimately costs me way more MONEY than if I had of taken his business. Please beware, I am sure this company is good, but ANDREW IS FOUL
Shipment Details
Origin State:
Georgia
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Andrew
Quote or Order Cost:
$10901100

Company Response
Leigh from Riley Auto Transport Submitted this response.
Response Date: 11/3/2011 2:09:00 PM
This is an undeserved review & we are surprised by it. This cust. requested immediate pick up at a low price, to which she was advised that quick pick can be done, but at higher cost. She asked us to look into it for her & placed no contract. We spoke again several days later, she asked us to continue. We did so and came up with a driver that she refused, now this! At no time was she treated with anything but respect and valid information.