Company Response Review Report Review
Fly by night company

Wendy Submitted this review about Riley Auto Transport
Review made Live: 3/21/2012 10:35:00 AM
BEWARE OF THIS COMPANY!!!!!!!!!!!
This is the worst company you could ever deal with! False promises that were never even remotely going to be made, extra charges to my credit card that still have not been credited back to the credit card. This company left my car without anyone to pick it up with DAYS of storage fees for me to pay at Matson. They are the worst company you could ever select to move your car. I am still fighting for them to refund the money they already charged my credit card for not delivering my car as I had to drive out to California to pick it up. What a complete nightmare!!! Save yourself some headache and time, DO NOT USE THIS COMPANY!!!
Shipment Details
Origin State:
Hawaii
Pickup:
On Time
Destination State:
Arizona
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4988434
Quote or Order Cost:
$445

Company Response
Leigh from Riley Auto Transport Submitted this response.
Response Date: 3/25/2012 2:49:00 PM
Ms. Delks car arrived at port on 2/17, we had a driver scheduled to pick up on 2/22. The driver failed to pick up on that date and indicated he would pay storage charges until he could arrive for pick up of said vehicle a couple of days later.The driver again failed to perform as agreed and Ms. Delk went to pick up the car herself, not allowing Riley Auto time to replace the driver. We regret this inconvenience to the customer caused by the driver and will certainly refund.