One lie after another
Shawn Rose
Submitted this review about
RoadRunner Auto Transport
Review made Live: 5/15/2014 3:26:00 PM
Well, as I was reading these reviews, I'm thinking they were wrote by staff members of Hawaii Car Transport, or better known as V2 Logistics, or better known as RoadRunner Auto Transport. They are indeed a shipping company, however they DO NOT ship you're car personally, they outsource it to Horizon Lines. This review is based on HAWAII CAR TRANSPORT ONLY, not Horizon Lines.
When I booked with Hawaii Car Transport, I did so because they told me the we indeed Horizon Lines. FALSE! When I went to drop off the car to Horizon in Los Angeles, I'm told by the staff, that Hawaii Car Transport is a client of theirs, and they hold an account with them, however they ARE NOT owned by them, or even remotely the same company. That was lie # 1 from Hawaii Car Tranport.
Next, the customer service is HORRIBLE. They act like you are bothering them when you call. They have 3 reps to answer you're calls, which are in the Corp office located at 1055 Stewart Ave, Suite 20 in Bethpage, New York. I had two people tell me they charged my credit card, and 2 tell me they didn't. They couldn't make up their minds if the charge went thru or not. I ended up just overnighting a postal money order to them for the full amount.
Next I was told I didn't need anything in writing for a friend of ours to drop the car off at the port in Los Angeles... WRONG AGAIN. I did indeed need something. Didn't have to be notarized, but did need my License and approval. Lastly, when trying to track this order via their handy little tracking feature, it don't work. When I call them about it, they "don't know what to tell me". Do yourself a favor, I spoke to Horizon Lines, who they actually send you're car off with.... book directly with them, its actually a little cheaper AND their customer service agents were amazing today when I called with questions.
