Company Response Review Report Review
Terrible service from Roadrunner, do not work with them

Chris W Submitted this review about RoadRunner Auto Transport
Review made Live: 9/6/2017 8:28:00 PM
Roadrunner completely misled me with their service. 24 hours prior to pick up date they called to tell them they did not have anyone available to pick up "unless" I was willing to consider paying more and they still were not sure if they would help me. What a scam. Do not work with them. I have to scramble to get another company to help me, Best Direct Shipping, who were great and helped me right away.
Shipment Details
Origin State:
New Hampshire
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Q2191695
Quote or Order Cost:
$1500

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 9/11/2017 9:20:00 PM
We sincerely apologize for the inconveniences you experienced. Unfortunately we were unable to locate a driver for your specific route within the time frame needed. Thank you for your review as it will aid us in better serving our customers. We are currently making improvements and working with carriers that have a wider span of pickup routes.