Company Response Review Report Review
Terrible Customer Service/Sketchy service

Lori Submitted this review about RoadRunner Auto Transport
Review made Live: 7/12/2019 10:00:00 AM
I would not advise using this transport company. The customer service is terrible. I had a reservation confirmation and the day my car was suppose to be picked up they said it was going to be an additional $60. I went ahead and paid it because i needed my car, but it still has not arrived. I was promised it would arrive yesterday, i called last night and today and have been hung up on twice. A rep named Brianna was rude and told me she did not have time to talk to me! They will not give me the drivers name or contact info. I asked to speak to a manager and stayed on hold for 10 minutes until I got hung up on. Don't know what to do but notify the police if my car does not arrive today.
Shipment Details
Origin State:
Tennessee
Pickup:
Late
Destination State:
Massachusetts
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R290372
Quote or Order Cost:
$1000

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 7/16/2019 2:59:00 PM
We sincerely apologize about your experience with us here at RoadRunner Auto Transport. Unfortunately, we are susceptible to delays during transport. We do express that all dates associated with transport are tentative and estimated. Your feedback is valuable to us and we will use to improve our services for future customers.