Company Response Review Report Review
Shipping went ok but quotes are misleading

Dean Submitted this review about RoadRunner Auto Transport
Review made Live: 2/1/2020 3:26:00 PM
I would have given 5 stars if not for the following: the quote provided was not firm nor fixed despite what the rep communicated. Roadrunner passes any carrier additional fees onto the customer AFTER the fixed quote is provided. This was ONLY communicated to me when I was told that the driver was en-route and adding a “high demand fee". I told them to cancel the order.Then they said no problem we will find another carrier.Then the same thing happened, but this time the driver was adding a large surcharge to process my credit card. At this point I was so fed up I just agreed to it. Other than this bait and switch, my car arrived safely and the driver communicated with me often along the way with his ETA – he was actually very good..
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
Georgia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Q3945483
Quote or Order Cost:
$664

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 2/3/2020 8:57:00 PM
Dean, we are sorry to read that your experience was anything less than five stars and apologize for any inconveniences you may have experienced. Unfortunately, your delivery location is off route and not frequented by our carrier network. Every carrier does have their own pricing as they are owner-operators and the cost was higher than expected. Our team will always inform you of any available options that we receive and have the option to accept or decline. Thank you for taking the time to share your feedback, it is valuable to us and will be used to improve our services for future customers.