Company Response Review Report Review
DO NOT USE/Please read the review worse Company Ever

Rasshiell Submitted this review about RoadRunner Auto Transport
Review made Live: 6/19/2020 1:42:00 PM
Booked 6/1/20 for pickup 6/18. Confirmed 6/17 but no one showed up, no ETA and no update on the status. 2 members of my family and myself called for an update or the status and could not get anyone on the phone. We called 50 times, left messages and no luck. Finally talk to someone and they said you need to talk to a certain person and hung up so fast I didn’t even catch a name. Even if I did, I can’t even get a hold of someone. My fiancé was flying out that night, scrambling to figure out what to do was stressful and had elevated his hypertension. This company is unreliable, uncommunicative, worse customer service and definitely the worse company. This company shouldn’t be in business. I will make sure this review is in every website possible.
Shipment Details
Origin:
Irvine, California 92614
Pickup:
Never
Destination:
Federal Way , Washington 98003
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R344182
Quote or Order Cost:
$900

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 6/22/2020 7:12:00 PM
Rasshiell, we are sorry to read of your frustrations while trying to contact us during peak call hours. To help alleviate long hold times, and provide you with quicker status updates during your transport, we have added the live chat feature to our website. Thank you for giving us the opportunity to address these issues.