Company Response Review Report Review
Unreliable

Nicole Submitted this review about RoadRunner Auto Transport
Review made Live: 7/13/2020 7:44:00 PM
I called in and scheduled my sons car to be picked up from California Based on the quote, I felt it was a better choice than flying there and driving it back myself for 16 hours 3 weeks later, no returned calls, no answer and no car. I called another place and was told my car was not even showing up on dispatch list. Car is in California, I’m in Texas. quotes are a lot higher-I could have driven it home myself already unreliable, and unprofessional
Shipment Details
Origin:
Fullerton , California
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Q4386605
Quote or Order Cost:
$1095

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 7/15/2020 9:24:00 PM
Nicole, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. There was a delay in assigning a carrier as this route was not being frequented by our carriers due to the global pandemic.