Company Response Review Report Review
Unbelievable

Steve K Submitted this review about RoadRunner Auto Transport
Review made Live: 9/2/2020 6:48:00 AM
I'll just echo what has already been adequately covered here: AVOID THIS OUTFIT. They gave a two hour window for pick up, and four hours PAST the last pick up time I still had no update. Then, just as I was on the phone to cancel, someone drives down my driveway in a beat up Bronco pulling a trailer. What?? I had specifically told them on the phone and in writing NOT to bring the trailer down the driveway because there is nowhere to turn around. But if I had seen the beat up piece of crap they expected me to let them load my Rolls-Royce into, it wouldn't have mattered. Customer service on the phone: useless and uninterested.
Shipment Details
Origin State:
Pickup:
Not Provided
Destination State:
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
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Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 9/2/2020 6:53:00 PM
Stephen, we sincerely apologize for the issues that occurred with your shipment. All feedback is important to us and we appreciate the time you took to share your experience with us.