Erin, thank you for providing us with the opportunity to address this issue. In the payment section of our terms and conditions contract, the first line reads, “Customer credit card will be charged when Carrier is assigned”. Our multiple attempts to communicate with you over the course of one week would have stopped had this contract been promptly addressed, however if it is not accepted, we cannot continue to work towards assigning a carrier for your shipment. We always refrain from excessively reaching out to our customers unless further action is required. We regret that you chose to cancel with us before we were able to assist you with your vehicle’s relocation.