Company Response Review Report Review
Customer service was not exceptional

Meghan Johnson Submitted this review about RoadRunner Auto Transport
Review made Live: 4/16/2021 3:10:00 PM
The customer service and communication between myself and the road runner team left a lot to be desired. The vehicle was picked up Thursday evening, for a 6 hour commute from Tucson, At, to Las Vegas, Nv. I was told the transport crew would spend the night at the origin location, and deliver the vehicle Friday afternoon. 6pm Friday comes around, I do not have a car, so I reach out to roadrunner directly to inquire the location. No answer. Around 7pm I get a call from the transporter requesting a Saturday delivery, which I agree to as I felt as if I didn’t have a choice, I feel if a timeline was promised, and paid for, it should have been met, or pricing should have been adjusted to account for the delay. Maybe I am hyper critical as I would as a logistician for nearly a decade, but that is how I feel. I was beyond disappointed when I reached out Friday evening for assistance and no one answered the phone, nor returned my calls. My car did arrive safely, a day later, but it is the principal. Clear communication, and meet established deadlines.
Shipment Details
Origin:
Tucson, Nevada 89081
Pickup:
Late
Destination:
North Las Vegas, Nevada 89081
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
900
Quote or Order Cost:
$1067

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 4/20/2021 4:52:00 PM
Meghan, we are sorry to read that your experience was anything less than five stars. We advise that all dates associated with shipping are estimates and are subject to change due to circumstances that are out of our control. Thank you for sharing your feedback, it is valuable to us and will be used to improve our services for future customers.