Company Response Review Report Review
absent when needed

Frank E Eff Submitted this review about RoadRunner Auto Transport
Review made Live: 4/19/2021 1:45:00 PM
Taylor Donahue was my rep. After he made promises he disappeared once paid. Taylor also misled me about payment stating that full payment is not due until a confirmation for p/u and delivery was confirmed. Taylor Donahue called me to get payment but lied about the confirmation having already been made (to get me to pay for his commission I'm guessing). As a whole, the company mayor may not be bad other but they called 1 day prior to the already arranged pick-up date and said it will cost $150 to have it done (tomorrow) as scheduled. Taylor once again was totally unavailable. I would try somewhere that has stellar reviews,
Shipment Details
Origin State:
Maryland
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R408941
Quote or Order Cost:
$1525

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 4/21/2021 6:20:00 PM
Frank, we strive to provide excellent customer service and regret the experience you have had with us. Every carrier does have their own pricing as they are owner-operators, and the cost was higher than expected. Our team will always inform you of any available options that we receive and have the option to accept or decline. Additionally, our sales representatives typically assist with the initial booking of your reservation, any inquiries after then are routed to our dedicated customer service line. Thank you for taking the time to share your feedback with us.