Company Response
Phil from
RoadRunner Auto Transport Submitted this response.
Response Date: 4/30/2021 6:40:00 PM
Christine, we are sorry to read that your experience was anything less than five stars and apologize for any inconveniences you may have experienced. If a customer is possibly unable to be present at either the pickup or delivery location, we suggest a secondary contact should be appointed to assist with your vehicles transport. We understand that your vehicle arrived earlier than we had originally expected, typically we account for traffic delays and routine stops to predict transit times. It is always stressed that dates are estimated because of unforeseen circumstances like this that we cannot control. We do apologize for the difficulty you experienced when trying to contact us, we have been experiencing high call volume due to seasonal demands. To help alleviate long hold times and provide you with quicker status updates during your transport, we have added the live chat feature to our website.