Company Response Review Report Review
Misleading pick up date

James Kane Submitted this review about RoadRunner Auto Transport
Review made Live: 6/27/2021 5:59:00 PM
This company hung us out to dry. Their sales team was very misleading with regard to the pickup date for our vehicles. Until we called them on the date we had requested pick up, they had given us no indication that apparently they were not going to be able to accommodate that date. This threw a wrench in our plans for our cross country move. Customer service was nearly impossible to get ahold of when you need them. We happily took our business elsewhere
Shipment Details
Origin State:
Illinois
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R434563
Quote or Order Cost:
$2500

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 6/28/2021 8:31:00 PM
James, we are sorry to read of your frustrations while trying to contact us. To help alleviate long hold times and provide you with quicker status updates during your transport, we have added the live chat feature to our website. We apologize for any inconveniences you may have experienced and regret that you chose to cancel with us before we were able to assist you with your transport.