Company Response Review Report Review
Not able to honor their quoted price

Nancy S. Submitted this review about RoadRunner Auto Transport
Review made Live: 1/13/2022 4:08:00 PM
They provided a quote, and at time of pick up confirmation they increased their price by 25% and tried to tell me this was common practice. This is only after I had to follow up with them almost a week after booking with them to remind them they still needed to assign a carrier. Any business should be able to honor their quote, especially after a booking has been made.
Shipment Details
Origin State:
Washington
Pickup:
Never
Destination State:
South Carolina
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1597387
Quote or Order Cost:
$1825

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 1/14/2022 6:43:00 PM
Nancy, we regret that you chose to cancel your shipment with us before we were able to assist you. Every carrier has their own pricing as they are owner-operators and the cost of the carrier willing to transport your vehicle was higher than expected. Our team will always inform you of any available options that we receive and have the option to accept or decline.