Review Report Review
BAIT AND SWITCH

VK Submitted this review about RoadRunner Auto Transport
Review made Live: 9/14/2023 2:14:00 PM
Please note, I reviewed this company on Google and they deleted my review. Therefore, I added a review to Yelp and now here. THIS COMPANY IS SHADY. COMPLETE BAIT AND SWITCH! I was "convinced" by the sales (Brandon Plumb) rep that "you must be careful as other companies may offer hidden fees, etc." BTW - I reached out to Brandon and conveniently, no response. I booked my confirmation on Monday for pickup on Friday (9/15). On Thursday, 9/14, I still haven't seen a confirmation so emailed the company. Shortly thereafter, I received a text to call to confirm. I call to confirm details and he says, "there is one thing... the quote we provided you (that I signed off on Monday) is no longer valid. The route from CA or AZ is busy and the driver wants more $, etc.". IMAGINE how frustrating it is to coordinate a move (when I'm already in the destination state) to hear this the day before the move. I told him to cancel - no "I'm sorry, I know this is frustrating". Just "ok", onto the next victim. WHAT A COMPLETE BAIT AND SWITCH. I can understand you quoted me weeks ago but, your quote is no longer valid from 4 days ago? Very disappointing. AVOID AT ALL COSTS. Just look at the recent reviews - seems pretty common. I ended up calling another company - they were GREAT. No hassle, no bait and switch. Call (210) 686-3014? and ask for Juan.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Arizona
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R621495
Quote or Order Cost:
$650