Company Response Review Report Review
The worst

Jim B Submitted this review about RoadRunner Auto Transport
Review made Live: 12/15/2023 11:12:00 AM
I will be adding to the many negative reviews for this company. I bought a 1949 Ford F5 truck in Moses Lake Washington and wanted to move it to Nampa, Idaho. I used the Road Runner Auto Transport website to book the transport. They quoted me $725 for the 390 mile trip. That seemed reasonable. Then they asked for the dimensions of the vehicle, which the seller provided. They then raised the price to $925 because they said the truck was big. I had told them upfront that it was a Ford F5 so they should have known it was big when they quoted it in the first place. Then a couple days later they raised it to $1221 because they said the truck was “inoperable” which was false. The truck ran and moved on its own power. Since I was on a tight timetable, I was forced to agree to this extortion. So the truck was delivered on Monday, December 11 by two guys who clearly were descendants of the Keystone Cops. Despite having ample room to maneuver, they were totally incapable of backing up the trailer with the vehicle on it. This must have been the very first job they ever did and they had no concept of how to drive and back up with a long trailer. Back and forth they went for half an hour, blocking traffic on the main road as they vainly failed to get the concept of which way to turn the steering wheel to get the trailer to go the way they wanted. They talked to each other in Russian I believe, so I couldn’t tell what they were saying, but finally after many failed attempts to back the truck up, I had to tell them explicitly how to turn the wheel and where to drive. I couldn’t believe how incompetent these guys were. When they finally got to the point where the vehicle could be unloaded, they ran the vehicle into the neighbor’s fence and bent it over. Then they couldn’t get the ramps back on the trailer. I will never call this company again. Bait and switch on the pricing, then send out two incompetents to deliver the vehicle
Shipment Details
Origin:
Moses Lake, Washington
Pickup:
On Time
Destination:
Idaho
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R644489
Quote or Order Cost:
$1221

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 12/20/2023 6:51:00 PM
Jim, we sincerely apologize for the negative experience you had with us here at RoadRunner Auto Transport, and we appreciate you bringing these issues to our attention. We regret any inconvenience caused during the transportation of your 1949 Ford F5 truck. Firstly, we acknowledge the frustration caused by the pricing discrepancies you encountered. We understand that accurate quoting is essential for transparency, and we sincerely apologize for any confusion caused by the adjustments in the initial quote. We are currently reviewing our procedures to ensure that our customers receive accurate and consistent pricing information from the outset. Regarding the difficulties experienced during the delivery, we are truly sorry for the inconvenience caused by the challenges faced by our delivery team. We will be conducting a thorough investigation into this specific incident to prevent such occurrences in the future. Your feedback is invaluable to us as we continually strive to improve our services. We appreciate your patience and understanding in this matter.