Company Response Review Report Review
Worst Experience ever!

Edwin Submitted this review about Rock Bottom Rate Auto Transport
Review made Live: 11/8/2011 11:01:00 AM
People please be aware!! Mike will be nice and promise you this & that, once you have gave him the deposit, he will not pick up your calls! Worst customer service ever, I was quoted 650, but ended up having to pay 950 and waited up to 2 1/2 weeks for a pickup! If I would of known, I would of went with a different & more of reliable/professional company! To make things short, he has offered me a 50.00 refund, it has been 10 business days & as of yet no refund, who takes that long to give a refund back, as of yet I still haven't seen it. When I finally got a hold of Mike, it felt like I was bothering him, mind you he was rude, he was cursing up a storm, he should keep his potty mouth away from business, he was also burping constantly without excusing himself and being sarcastic! I would believe anyone that has any negative things to say about him! I get a car shipped once every year & trying to save a few bucks I figured I would give Rock Bottom Rate a try, do I sure regret that! who gives a 650 quote and then tells you that if you don't paid the 950 you will just have to wait longer! I have all the e-mails saved as prof if anyone doesn't believe me, I wish I would have recorded the calls! I have 1 good thing to say, The driver was a good guy, he called me/txt me to keep me posted just about every day from the day he got the car all in just a matter of 5 days, way more then Mike did and me getting in contact with Mike put together in 2-3 weeks! Next time I will go directly to the Company instead of getting a very bad/con-artist like Michael....
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
New Jersey
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
650
Quote or Order Cost:
$950

Company Response
Michael from Rock Bottom Rate Auto Transport Submitted this response.
Response Date: 11/8/2011 12:58:00 AM
you will get paid the $50 to slander our name, really? seriously? this is slander, false and absurd, wished you would have taped the phone calls, read your contract, agreed terms and conditions, refunds take longer than 10 days, up to 30; BMW was delivered (why buy a BMW X5 and cry over $300?) thank you for well low price 5 star auto transport? service rendered, best buy takes 21 days (business), wake up sir, no con preformed, don't understand people like you, vote this year, 2012, best regards, www.rockbottomratetransport.com zero down, 90% satisfaction levels, nothing charged until carrier assigned