Company Response Review Report Review
deceptive practices

marc Submitted this review about SGT Auto Transport
Review made Live: 2/8/2023 2:11:00 PM
Their quote. Time to deliver 3-5 calendar days. 1st available pickup date 7-28 Deliver no later than 8-1 Agreement timed out 11.59pm 8-1 No car was picked up or delivered On 8-2 at 7:48 in the morning I notified them they timed out and I was moving on to another source. On 8-2 at 8:12 in the morning they acknowledge the cancel and most important they acknowledge they did not have a carrier. On 8-2 I found a new carrier willing to perform and booked with them – for more money. On 8-1 they charged me for booking a carrier. However, this carrier cancelled same day. I have no way of knowing if this booking is true as they cancelled and did not pick up the car. On 8-1 sgt charged me the booking fee since they booked a carrier. When carrier cancelled, sgt did not return the fee charged to me. I attempted to resolve with SGT but they insisted on keeping the fee. I challenged the charge with my credit card company and won. SGT then sent my account to a collection agency. SGT position is that they only need to book a carrier to earn the fee. If the carrier cancels, SGT still says they performed and want their fee. This is the definition of a deception and scam. They will book a carrier within the time frame (maybe their brother) who will cancel the same day and SGT (who was hired to “broker” transport a car by whatever means they choose) says they earned their fee. SGT was hired to broker a transport. The reason for the agreement was to “Transport”. SGT can book 100 companies but if the “transport” (reason for the agreement) doesn’t happen, SGT does not earn a fee.
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
Illinois
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1no37347
Quote or Order Cost:
$860

Company Response
SGT Auto Transport from SGT Auto Transport Submitted this response.
Response Date: 2/8/2023 7:47:00 PM
We understand that this situation may have caused frustration and inconvenience, and we would like to extend our apologies for any negative experience you may have had with our services. Please note that as per the terms and conditions of our contract, a cancellation request must be submitted in writing before assigning a carrier for the deposit to be refunded. Our records indicate that there was no cancellation email or request from you prior to the carrier being assigned. We would like to make it right and as a gesture of good will, we would like to offer you a gift code that you can use in restaurants in your area as a compensation for the inconvenience caused. If you have any further questions or concerns, please do not hesitate to reach out to us. Best regards,