Company Response Review Report Review
A big rip off

Steve T Submitted this review about SGT Auto Transport
Review made Live: 4/15/2023 10:33:00 AM
A rip off. They employ a bait and switch strategy. They rope you in with a contracted price and then, when it is too late to change, they hit you with a massive price increase. I placed my order almost a month prior to pick up. I was told my car would be picked up within a 3 day window. I checked 2 days prior to the first scheduled day of pick up and was reassured they were confident in their ability to find a driver within the three-day window and that they would keep me updated throughout the process. I was never updated so I called in on the 4th day to get a status and learned they did not even have a driver yet. The next day, day 5, I still did not hear anything so I called again and was told they were confident they would find a driver. Finally, late in the day on day 5, I received a call that they had located a driver at a cost premium of almost 50% over my contracted price with a pick up on day 6!! By this time I had to take it as I really had no choice, I was back home, 1500 miles away from the car. Then, to top it off, I called in to get the President’s e-mail address to register my complaint and was told I could not have it. My only option was to send a message to the customer service people who would forward it. Of course, the President never got back to me The service and pricing policy stated on their web site is a complete fabrication which bears no resemblance to the truth. I have rarely been treated as poorly and I can’t remember a time when I felt as cheated both in delivery and price as I felt on this transaction. BEWARE of using them.
Shipment Details
Origin:
Longboat Key, Florida 34228
Pickup:
Late
Destination:
, Maine 03902
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
150746
Quote or Order Cost:
$1354

Company Response
SGT Auto Transport from SGT Auto Transport Submitted this response.
Response Date: 4/17/2023 12:26:00 PM
Dear Steve, We are very sorry to hear about the negative experience you had with our service. Please know that we take your feedback seriously and we will be conducting an audit of this order to identify areas where we can improve our service. We appreciate you bringing this issue to our attention and we will use your feedback to make necessary changes to prevent similar issues from happening in the future. We want to assure you that the option to accept or decline any options presented to you is always up to the customer, and we are sorry that you felt that this was not made clear to you. We apologize for any confusion or miscommunication that may have occurred. We would like to clarify that dispatchers came across an option to not delay your shipment any further, but the decision to accept or decline this option is entirely up to you. We understand if you chose to decline the option, and we will continue working on the shipment as usual. Thank you again for your feedback. We hope that you will consider using our services again in the future, and we will do everything we can to ensure that your experience is a positive one.