Company Response
SGT Auto Transport from
SGT Auto Transport Submitted this response.
Response Date: 5/15/2023 6:34:00 PM
Dear Lauren,
We apologize for the inconvenience you experienced. We appreciate your feedback as it helps us identify areas for improvement in our services.
Upon reviewing our records, we did receive a cancellation email from you on the final day of the agreed-upon window. We understand the frustration caused by the delay in finding a driver for your trip. Please note that our dates and times are estimated, as stated in our terms and conditions, and not guaranteed. However, we acknowledge that we could have provided better communication and more proactive updates regarding the status of your car transport.
We regret that we were unable to meet your expectations and accommodate your specific time frame. We understand the importance of having your daughter's car transported in a timely manner, especially during her graduation period. We apologize for any inconvenience caused by our inability to fulfill your request promptly.
We take your feedback seriously and will use it to improve the quality of our services. If there is anything else we can assist you with in the future, please do not hesitate to reach out.
Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention.
Best regards,