Dear Andrew, Thank you for sharing your feedback. We regret to learn about your experience. It is crucial to emphasize that we provide and operate within an estimated, not guaranteed, pickup window, as outlined in the terms and conditions of the contract. During this time, there were limited carrier options for this particular route. Consequently, when our dispatch team identified an alternative option, it was promptly presented to you. We place a high value on communication, and whenever an alternative option becomes available, we ensure to present it to our customers, allowing them to decide based on what the best course of action for them is. We highly appreciate your feedback, and your order will be assigned to our Quality Assurance Manager for a thorough review. This process will enable us to enhance the quality of our services and ensure greater customer satisfaction. Once again, we sincerely apologize for this situation. Please do not hesitate to contact us if you would like to further discuss the matter, we would be more than happy to assist you. Sincerely,