Company Response Review Report Review
SGT Auto Transport are crooks!

Dustin Submitted this review about SGT Auto Transport
Review made Live: 3/11/2024 12:49:00 PM
Crooks!! They "guaranteed" me that their quoted rate of $950 would not change. On the final day of available pickup, they jumped the price to $1,120! They knew I couldn't say no. Communication was also terrible - no notice of pickup, and I had to contact them multiple times to get a notice of when it was going to be delivered. When I did finally did get an update, I had to race home to take delivery as the driver was less than an hour away. Don't fall for it like I did. I've used Montway Auto Transport in the past, and wish I would have used them again. Night and day difference in business professionalism.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Late
Destination State:
Wisconsin
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
208445
Quote or Order Cost:
$1120

Company Response
SGT Auto Transport from SGT Auto Transport Submitted this response.
Response Date: 3/11/2024 6:00:00 PM
Thank you, Dustin, for sharing your feedback. Customer satisfaction is our top priority, and we are sorry to hear that this was your experience. We would like to assure you that your feedback is taken extremely seriously. Our quality assurance manager will be assigned to review the case, ensuring that all proper protocols were followed. Furthermore, they will identify ways to improve the quality of our services so that such cases can be avoided in the future. Please accept our sincerest apologies for this experience. We hope to have the chance to serve you better in the future.