Dear Steve, We sincerely apologize for the experience you've had. We understand how frustrating and worrisome this situation has been, and we deeply regret the inconvenience caused. It's important to note that, as per the terms and conditions of the signed contract, the delivery dates provided are estimated, not guaranteed. We strive to meet these estimates as closely as possible, but unforeseen circumstances can sometimes lead to delays. Upon receiving information about the delay, our team immediately reached out to the carrier to investigate the situation, and we have been closely monitoring the case for any updates. We are truly sorry that you feel misled by the communication and that the delivery process has been unsatisfactory. Please know that your feedback is very valuable to us. We will be forwarding your concerns to our quality assurance manager for a thorough review and audit of the situation. If there’s anything further we can do to assist you, please don’t hesitate to reach out. We are here to help. Once again, we apologize for the inconvenience and appreciate your understanding. Sincerely,