Company Response
SGT Auto Transport from
SGT Auto Transport Submitted this response.
Response Date: 12/27/2024 1:03:00 PM
Dear Eric,
We sincerely apologize for the inconvenience and stress caused during your vehicle transport experience. We understand the importance of clear communication and regret that our service fell short in this area after the initial stages.
We apologize for the lack of updates regarding your shipment status. We strive to keep our customers informed throughout the process, and we regret this was not your experience. Your feedback highlights an area where we can improve, and we will work diligently to ensure better communication moving forward.
Regarding the additional $150 for the wheels in the vehicle, we understand your frustration. While we do our best to anticipate and communicate all costs upfront, the final decision on such charges is ultimately made by the carrier, as they assess the weight and impact of additional items during transport. We understand this can be frustrating, and we will take steps to ensure our associates thoroughly discuss these details during the initial agreement.
We regret the inconvenience caused by the delivery location. While we aim to provide door-to-door service, the final delivery route is determined by the driver's ability to navigate the area safely with their equipment. We understand how this can feel inconsistent with expectations and will ensure our communication reflects these potential limitations more accurately in the future.
We are glad to hear that your car arrived within the agreed timeline and in good condition, and we appreciate your understanding of the challenges posed by weather during transport. Thank you for noting the care taken with the vehicle placement on the trailer.
We take your feedback seriously and will use it to improve our processes and communication. We understand the added stress you experienced and sincerely apologize for the issues. Your experience is valuable in helping us enhance our services, and we hope to restore your confidence in us should you consider using our services again.
Thank you for your honest review. Please feel free to reach out if you’d like to discuss this further.
Sincerely,