As per the Terms & Conditions that was signed by this person, we do not cover the under carriage of his vehicle. Below is what we emailed him after trying to contact him several times- Sent October 5th, 2016: Hi Grant, Following the investigation of what you are claim, due to the design of the car carrier your vehicle was not damaged when it was being loaded and off loaded. Also, it is very difficult for a car carrier driver to crawl under the car carrier trailer (low clearance) to reach underneath a vehicle, or climb up on another vehicle to reach underneath a vehicle on the top row (which would cause damage to the vehicle they climbed up on). As you stated you went over a speed bump after picking up your vehicle- Some bad news I'm afraid.  One of the drivers damaged the Accord in transit.  The undercarriage was slid on somehow, and caused a problem with the muffler.  As you can read in the report from the muffler repair company, the driver tried to reattach the muffler (so as to not get caught?).  I only noticed when I went over a speed bump at a parking lot - the muffler was dangling quite low, and the manifold was stretched such that it was un-repairable.  This was the most economical solution to have a drivable vehicle. Also, as per the Terms & Conditions you signed (see attachment) it states- NOTE: SVP Auto Shipping does not cover the under carriage, interior, mechanical / electrical items, and all glass (windshield/windows) while your vehicle is being shipped.  We disclaim any liability for normal road hazards, acts of God or any mechanical or structural defects.  Your vehicle must be in good running condition, and cannot be over 7 ft in height. Snow covered or excessively dirty vehicles will not be insured for scratches or dents that could be hidden at the time of shipment. All vehicles are subject to random searches by security/police. SVP Auto Shipping and it’s agents are not responsible for the condition of your vehicle after being searched. 5. The owner agrees that SVP Auto Shipping and its agents are not responsible for any vehicle that has been modified from the original manufacture’s specifications. Also, we are not responsible for environmental pollution, exhaust systems, antennas, wheel alignments, tires, emergency brakes, stone chips, windshield chips, windows/windshields (glass), wiring, mechanical or manufacturers’ defects, corroded parts, loose or broken parts, after-market accessories, roof racks and storage containers, and items mounted on/under the dash. Personal and household items (including tires) are not permitted in the trunk or interior of your vehicle while it is being shipped due to strict security and safety shipping regulations, unless permission is given. 6. Any claim for damage to your vehicle must be noted at the time of its release, and SVP Auto Shipping must be notified by fax at 902-406-3341 within 12 hours of release if any claim for damage is pending. The owner of the vehicle will be sent the Claim Filing Procedure, which must be followed in order to receive any compensation. Items attached to the vehicle (other than authorized installed dealer items, aftermarket accessories, or equipment, which are damaged or stolen, will not be covered under any claim. SVP Auto Shipping imposes a $500.00 deductible on any claim that is submitted. Therefore your claim will not be processed. Regards,