Company Response Review Report Review
Transport Of Son's Nissan Pickup

Debbie G. Submitted this review about Sherpa Auto Transport
Review made Live: 1/26/2020 6:53:00 PM
We are so very pleased with the transport of our son's truck from Virginia to Louisiana. After waiting on another company for a complete month, we made contact with Sherpa on a Tuesday afternoon, had the entire process explained to us in great detail, quoted a price, and confirmed later that night that we would use. Wednesday, Sherpa contacted us that they had a driver, that driver picked up the truck on Thursday night, and it was in Louisiana at noon on Saturday! Sherpa did in 5 days what the other company couldn't get done in a month! Everyone from the initial contact at Sherpa to the driver for NOD Transportation was professional and very helpful. I wish I could remember the guy's name at Sherpa we dealt with because he was so helpful. We watched the driver unload and reload his carrier with several cars and our son's truck. He was nothing but careful and very meticulous about the whole process. I don't think he understood a lot of English but we got along and he always had a smile on his face. Thank you SO MUCH for getting our truck to our son! Now he does not have to walk everyday 45 minutes to and from work. If needed, we will use Sherpa again! Thank you! The Wengers
Shipment Details
Origin:
Staunton, Virginia 24401
Pickup:
On Time
Destination:
, Louisiana 71101
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#1420-78920
Quote or Order Cost:
$1250

Company Response
Customer Support from Sherpa Auto Transport Submitted this response.
Response Date: 5/5/2020 9:12:00 PM
Debbie, thank you so much for the great review! We are sorry that you had a bad experience previously. We know all too well what it's like when a company promises they can transport your vehicle for a low amount and then never delivers. This exact thing happened to our founder and is why Sherpa Auto Transport was born. That's why we vow to do things differently by proudly offering our Price Lock Promise. We tell you the amount it will cost to ship your car and stick to it just as we did when we helped you ship your son's truck to Louisiana. It can be hard to trust another company after having such a negative experience and it means a lot to us that you chose to work with us. It was our pleasure to assist you and we hope we have the chance to impress you again in the future.