Leslie, We apologize you feel the level of service was not up to your standards. We do appreciate your retraction in regards to the confusion of payment, defamation doesn’t ring so true anymore now that you’ve cleared that up. Mistake or not, a false criminal allegation posted on a public forum without proof or further investigation of any sort, well, that is the definition of slander and defamation of Mr. Froio’s character and is totally grounds for a suit. But that’s only scratching the surface, as you admitted to doing above, we also have physical threats you sent him via text message and if you need us to share those records as proof we can and will. We really do appreciate anyone’s feedback so long as it’s honest. Ship It Quick did not have possession of your vehicle as we are a broker, we clearly state this in the initial call as well as our contract, not in the fine print. We do not serve as the drivers employer he represents our contractor. We do our best to know the exact whereabouts of every customers vehicle during transit, however it can sometimes be difficult as drivers cannot always access the phone for safety reasons, they are either driving or resting but they update us as much as they can in between. Similar concept as shipping a package, we have tracking but things do get mixed up and delays can happen, I hope you don’t curse and threaten to do harm to your mail courier because the plane the parcel travelled on was delayed do you? As you admit yourself in your amendment you did threaten, curse and degrade Mr. Froio from start to finish and he still made himself available at midnight on a Saturday to assist you the best he could. Mike is nothing less than professional and we agreed that the only person he should communicate with at that point was your mother since she took it upon herself to be available to us and she was extremely helpful. Our service and customer reviews speak for themselves. If we’ve ever stolen from or disrespected any of our customers even close to the manner you speak of, it would be safe to say we would have a far grimmer reputation. We are not perfect and we have had our fair share of unhappy customers due to our own error, that’s unavoidable. I’ve never witnessed anyone treat another human being the way Leslie treated Mike from start to finish, we truly thought it was one big prank from a competitor. Comparing not knowing exactly where your car was at all times during vehicle transit to a bad car crash a family member was involved in (seeming to only care about the car) should be like comparing apples to oranges, in your case however, I’m not at all shocked to find it’s apples to apples. Physical threats and cursing at our staff who work tirelessly to go above and beyond will never be tolerated, just as I’d hope you wouldn’t tolerate in your workplace. You are free to say whatever you feel about the level of service you think you received, we really do value that, but we will defend ourselves when there are false criminal allegations posted publicly about us. It may seem like a “Judge Judy” case to Leslie as she so eloquently put it, but when Mr Froio has to defend himself against a lie that was told against him publicly, it becomes problematic to say the least since this is how he feeds his family. We will no longer ask you to remove your review an as you have retracted your criminal allegations. Thanks again Leslie, I hope we can come to a civil resolution one of these days but this will serve as our final response. Best wishes.