Company Response Review Report Review
Poor Service

nazario Submitted this review about Ship Your Car Now LLC.
Review made Live: 1/2/2012 11:16:00 AM
This Company is a broker, they contract all there transporting out. I made a complaint this week on this site and THEY state I was NOT a Customer, they sure did take my money!!! Like I said before this broker had my vehicle a "1939 Chevy" transported from New Hampshire to calif. The quote was $2100 to transport it. Later I had to pay $325 more too have another carrier pick it up and take the car too New York and then I had to pay again for storing the vehicle overnight. This was fine, I was willing to pay, the car was on it way. As the vehicle was being picked up, I had someone take pictures of the vehicle being loaded, inside and out. When this vehicle was delivered, it was 10 pm at night. So I was unable to see it at night. In the morning I found that the roof was damaged and the head liner had been ripped. The driver tried to pop out the dent. The dent on the roof show the ramp marks. I went and filed a complaint with "ship Your Car Now" and I was told I would have to file a claim with the transporter, who was contacted by THEM. Well I did. Well I got nowhere. I FILED A REVIEW ON THIS SITE REGARDING "ship your car now" SERVICES AND WHAT HAPPEN. SOMEONE FROM THERE COMPANY CALLED ME AND TRIED TOO GET ME TO DELETE MY COMMENTS. WELL I REFUSED I PAID THEM OVER $2400 DOLLARS AND MY CAR WAS DAMAGED AND THEY SAY I'M NOT A CUSTOMER. I HAVE EVERY DOCUMENT AND CASHED CHECK FROM "SHIP YOUR CAR NOW" THIS POSTING SOULD NOT BE DELETED, THIS IS HOW THEY DO BUSINESS..... POOR SERVICE
Shipment Details
Origin State:
New Hampshire
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
107010-XK
Quote or Order Cost:
$2100

Car Condition
  • Vehicle was damaged
Company Response
ShipYourCarNow%2C LLC from Ship Your Car Now LLC. Submitted this response.
Response Date: 1/2/2012 5:16:00 PM
Mr. Machado contracted with Ship Your Car Now. In order to best satisfy this move, we advised Mr. Machado to have his vehicle moved from New Hampshire to North Bergen, NJ, stored at a terminal over night, and then moved from North Bergen, NJ to the ultimate destination of California. Mr. Machado agreed to this and we began arrangements. Mr. Machado paid an initial payment to Ship Your Car Now, with a balance due on delivery to the second carrier. When the vehicle was delivered to Mr. Machado, he inspected the vehicle and signed a BOL release that the vehicle was acceptable. It wasn't until the next day that Mr. Machado notified us of the damage to the vehicle. Ship Your Car Now immediately provided insurance information for both carriers used in the transport of his vehicle. The first being Pina Auto Transportation and the second being Ambela. Mr. Machado was instructed by Ship Your Car Now to immediately report the damage to the responsible insurance company. Though Mr. Machado entered into an agreement with Ship Your Car Now, the company was only obligated to provide a carrier with insurance to transport the automobile. Allegedly, the carrier damaged the automobile during the transport. While unfortunate, surely this issue was not caused by Ship Your Car Now. We kindly advised Mr. Machado of this reality and provided him with the necessary insurance information to make a claim. We are very disappointed with this outcome and tried every possible avenue of relief to correct the situation, including a full refund of his money (though this issue occurred at no fault of Ship Your Car Now). However, it does not appear Mr. Machado pursued the proper avenue for relief and instead, chose to vent on this site to Ship Your Car Now detriment. We still encourage Mr. Machado to seek relief from the carrier's insurance company responsible for the damage and hope that his vehicle is repaired quickly and correctly. If Ship Your Car Now can be of any more help, please do not hesitate to call us at 888.532.8805.