late shipping, but decent customer service
sharon
Submitted this review about
Ship Your Car Now LLC.
Review made Live: 6/18/2012 11:05:00 AM
Received several car quotes, and as “ship your car now” had one of the most reasonable rates and best reviews, scheduled to use this company.
Scheduled this pick up about 2 months ahead of time. Originally was quoted 951. About 3 days prior to the pick up date, I’m given a quote of 1125. I ask them if it’s okay to pass for a cheaper price. They say OK, then don’t hear anything from them for a day. 2 days prior to pick up date I start to worry, and call them, telling them to just accept the next quote. They should really let the consumer know if it’s likely that another carrier will give a lower quote, or to accept if it may delay the shipment of the car. I put a deposit down for 150 on credit card, with remainder to be paid at the time of delivery.
Pick up was scheduled for May 25 – they were on time. Origin city was Atlanta, GA, and final destination was Dublin, CA.
I was quoted a time between 7-9 days for delivery. I figured it would arrive by the latest June 3 (Sunday) factoring in a time frame of 9days, but just in case email them June 1 asking them for an expected deliverydate. They gave me an expected delivery time of June 6 or 7 by the latest. I had not anticipated this, and had no time to extend my rental (as I already returned it).
*****I ended up commuting 2 hours EACH WAY Monday to Thursday.
I finally get a call Thursday around 2PM saying they will be in Dublin Friday, which made my car A TOTAL OF 5 DAYS LATER than expected. I told the driver that I had to have the car by Friday (for a trip planned) and told them I would meet them wherever they were. We agree to meet at the Sunnyvale station (1.5 hours away). On the way I get a call saying to meet at Santa Clara station (which is a little further) and I agree. I wait at Santa Clara for 1 hour, with several calls from the driver as he is lost. Finally he says he is there, then realizes he accidently went to the Sunnyvale station. About 15 minutes later, he gets to Santa Clara. He takes my car down, then asks for cash or cashiers check. I don’t ever remember being told this.. (Later I check my emails and find one that says pay by CCD—which at the time I thought meant CC, now realize it means pay by cash or cashiers check). I ask him to wait 10 minutes and run to the bank, I come back only to find my car BACK ON THE TRUCK.I ask him why he did this as I told him I was going to be right back, and he thought I wouldn’t have the cash (thinking the bank would be closed), I waitanother minute for him to remove my car from the truck AGAIN and pay the cash and drive away.
To be fair, the customer service rep called me right away and refunded their portion of the profits (150) as they are the middle man, they were unable to refund the entire amount....
