Company Response Review Report Review
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Karen R. Submitted this review about Ship a Car Direct
Review made Live: 6/10/2012 12:12:00 AM
Needed to move my SUV across country from CA to MD. Had used another transport service for move from MD to CA and was very dissatisfied. Had to sign an upfront contract and pay an upfront deposit for service with that company. They did not keep me informed and contacting them was difficult (long hold times, etc.) 30 days past my original pick up date, they finally did find a carrier but when the carrier contacted me for pick up directly, I was asked for several hundred dollars over contracted amount. Obviously, hadn't been notified of this in advance by the transport service.
Dealing with Safe Direct was an entirely different experience. Selected them by on the Transport reviews and ratings. No upfront signing of a contract, no deposit until a carrier was assigned. Company provided very informative video links explaining all aspects of transport process. David, who was my contact person, kept me well informed throughout via email or telephone.
When no carrier had picked up my transport five days after my initial available date, David worked with me to make sure my vehicle was picked up within the time parameter I had provided.
I did end up having to 'sweeten the deal' somewhat to make my transport more attractive to a prospective carrier and also had to be willing to adjust my drop off destination somewhat, which amounted to my being willing to drive a little over an hour to a nearby destination. However,I did not feel manipulated into paying more than my estimated amount by Safe Direct because David was very forthcoming with information on the trips in my timeframe that had been picked up, the rates agreed to, etc.
After a carrier was assigned to me, David was accessible in case I had any problems and followed up after my transport was complete.
The carrier that ultimately accepted my transport (M&T Transport) turned out to be very professional and in the end, actually delivered my car early to my destination! They also were very good about keeping in contact with me about the status of their arrival and most importantly, my vehicle was delivered to me in the same excellent condition it was picked up in.
I would definitely recommend Safe Direct and plan to use them again in the future based on this experience.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Maryland
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
275153-PT
Quote or Order Cost:
$1295

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 6/12/2012 4:12:00 PM
Thank you for the excellent feedback, Karen! I'm glad I could keep you informed and put your mind at ease. Please contact me again for any future car moves. 866-221-1664 www.shipacardirect.com