Company Response Review Report Review
Car Was on Truck Within 48hrs of Call

Chris Submitted this review about Ship a Car Direct
Review made Live: 4/18/2013 3:34:00 AM
Tom with Safe-Direct car got our car scheduled for pick up right away. We called to have our 2010 Acura shipped from Washington to Texas on short notice.

The shipping carrier Safe Transporters Inc., could do a better job communicating between the driver and their dispatch on to when vehicle was going to be delivered. During my experience I was told a couple times my car would arrive a day or two earlier, but the delivery was post poned do to weather conditions or other customers not being ready for pick-up or delivery. I had to call on two occasions to find out when they were going to be delivering on the days specified by Safe Transporters dispatch, Garry. The driver Steve, was extremely polite and was easy to work with and was readily accessable by phone.

I would use both Safe-Direct and Safe Transporters again.

A side note to other users who are shipping their vehicles; PLEASE be on-time when meeting the carriers and PLEASE have your $$$ ready when you go pick up your vehicle(s). The carriers have to follow DOT regulation regarding the amount of hours on the road. This can delay other customer expected deliveries.

Thank you!
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
299705-QV
Quote or Order Cost:
$845

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 4/20/2013 10:20:00 AM
Chris, thank you for a point well made in terms of drivers hours. We are glad that Tom took good care of you.