Company Response Review Report Review
Review

LUKE Submitted this review about Ship a Car Direct
Review made Live: 7/23/2013 9:22:00 AM
Dealing with the broker was a good experience, however the issues arose with the company they selected to deliver the car. They had some logistical issues getting the car here on time and were initially going to deliver later than promised. Finally, they agreed to deliver on Sunday but the interior of the brand new car was dirty with grease/soot. If I had not said anything, they would have just left it. They also did not take inventory of the items the picked up from the dealership so when I questioned them about an extra keyfob, they had no clue.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
Georgia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
309779-YH
Quote or Order Cost:
$625

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 7/24/2013 11:37:00 AM
Thanks for your feedback, Luke. Glad we got your new vehicle moved and cleaned for you. Haulers just move cars, though - we recommend any extras (fobs, paperwork, parts) be handled directly through your dealership, as loose items are not your driver's responsibility.