Company Response Review Report Review
Not totally informed

Michael Submitted this review about Ship a Car Direct
Review made Live: 7/26/2013 10:39:00 AM
Had to pay a lot more than others paid for the same route n the past and had a lot of stress due to not being informed that there was a possibility of the car not being picked up. I was not informed of this until the day the car was supposed to be picked up, despite putting the order in weeks in advance and being in contact with the representative numerous times before that.
Shipment Details
Origin State:
New Jersey
Pickup:
Late
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
310669-FF
Quote or Order Cost:
$1400

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 7/30/2013 12:50:00 PM
Thanks for your feedback, Michael. Sorry about the misunderstanding but you bring up an important point. Now matter how far in advance you place an order, scheduling is subject to carrier availability the week of pick-up and doesn't always conform to one specific preferred date. It is always realistic to allow for a window of a few days around your preferred date for availability.