Company Response Review Report Review
Car Shipment

Ommeje Submitted this review about Ship a Car Direct
Review made Live: 8/22/2013 5:20:00 PM
Ship A Car Direct did their job as a broker, which functions as clearinghouse for national auto shippers. The staff with Ship A Car were very responsive, honest, and direct about the pricing to get my car shipped to Michigan. However, they are not accountable for the practice of the actual company/driver that transports your vehicle to its final destination. The driver, Bob, of B&B Express seemed responsive and responsible in the handling of his assignment to transport my car to Michigan. After he encountered mechanical issues with his carrier he turned into a different person on the day of delivery. I kept in touch with him to get a status update on when he expected to deliver my car and every day he reported it was the next day...until the day came 2 days later and 6 hours after he informed me of when I should meet him. He called me at almost 10 pm to say he was 45 miles away and I needed to come and get my car. I was uncomfortable meeting him at night when I didn't have transportation at that hour to meet him given the time. He then stated "If you don't come and get your car, I'll keep going with it to Brighton and that will be your problem." He wouldn't consider me getting my car the next day in the morning. Instead he kept stating "I have to keep going to get to pick up more cars till I get to Chicago before I head back to California." This was an unexpected turn of events and at nearly midnight I was meeting him in the dark night of grocery store loading dock to get my car.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Michigan
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
309201-ZH
Quote or Order Cost:
$995

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 8/22/2013 6:26:00 PM
Thanks for your feedback! Glad you were happy with our service but sorry to hear the driver was not accommodating for a delivery. We aren't a clearinghouse - we prescreen our carriers so we want to know when they aren't providing good service.