Company Response Review Report Review
Great customer service

stacey hill Submitted this review about Ship a Car Direct
Review made Live: 9/16/2013 10:00:00 PM
I was very pleased with the communication from the company. I received e-mails and calls letting me know of the progress of my car. I always spoke to the same person which for me goes a long way in feeling secure with my transport choice. The only reason I did not give an excellent rating across the board was due to a little confusion about transfer of custody coming from Hawaii. I had to make a few phone calls to Matson to get them to release my car. I think if I am paying a third party shipper to take care of all the details (particularly when as the customer I had no idea what was required), this problem should not have occurred. That being said, it was a minor problem and I would not hesitate to use them again. My car was delivered in great condition and on time.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Rodney
Quote or Order Cost:
$800

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 9/19/2013 11:53:00 PM
Thanks for your feedback, Stacey! And you bring up a good point - we aren't taking a fee for coordinating oversea shipment. We only coordinate land transports so we only contract trucks to pick-up at the port facility of your choice (but we don't contract any ships).