Company Response Review Report Review
Love Ship-A-Car-Direct

Laura Submitted this review about Ship a Car Direct
Review made Live: 2/24/2014 10:53:00 AM
After researching on transport review.com, I quoted several companies with good reviews (also good credit from BBB). Emily from ship-a-car-direct sent me very useful tips on how to ship a car so I decided to give it a try. Everything was arranged, except that they told me that the carrier was CAA transportation. As the review of CAA transportation was not so perfect, I called Emily immediately. She reassured me that this was a good carrier but they don't actively pay attention to review. She also told me I can change a carrier if I don't feel comfortable with it. Since CAA claims to ship thousands of car each year and they only get several bad reviews. So I decided to give them a try too. Everything went smoothly. The car was shipped on time and arrived on time. The driver was very responsible and took a lot of pictures for the car. The car had no damage. Very good experience.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
350294-NR
Quote or Order Cost:
$1275

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 2/24/2014 8:06:00 PM
Thanks for the 5 star review, Laura! Glad your trust in us was not misplaced! To be clear, it's not true that we don't pay attention to customer reviews. Many carriers do not put a lot of effort into encouraging good reviews or responding online to reviews. We value customer feedback, but online forums don't always present a complete and accurate picture of potential carriers. We have access to industry rating tools as well as years of direct experience with carriers that can be more reliable. We carefully screen our carriers, we have a blacklist of carriers that we will not use, but if you are ever concerned about the carrier match, please contact your Ship A Car Direct rep and they will share the carrier's industry ratings or find a new match.