Company Response Review Report Review
Good experience!

Jurrien Submitted this review about Ship a Car Direct
Review made Live: 3/23/2014 4:46:00 PM
Background:
First time I transported my car. Read/Heard horrible stories about damage, loss, ruined interior etc. None of this happened to me. I was pretty flexible regarding pickup date, but appreciated a predictable delivery date (not required, though). Deliberately did not take the lowest price. Chose Ship-A-Car-Direct for their rating and the fact that they encourage EVERYONE to submit a review by refunding a small amount of your total price.

Pickup and transit:
I felt so comfortable about pickup through transit, that I believe I inquired about the current location only once by calling Tom. Actual transport was taken care of by Motion Auto Carriers LLC.

Delivery:
The delivery date moved 3 times. I tried to contact Tom several times and received a call back after 1.5 day. All his coworkers could not tell me the location of my car. Since that was such a slow response compared to my experience so far, it felt like a month and made me nervous. In hindsight I should have called the carrier immediately; they were simply delayed. Apparently, delivery dates can slide a lot. I believe I wouldn’t be concerned about it during a future transport. The car was only dirty on the outside and on the wheel and heating buttons (parts of the dashboard the trucker touched). Good experience!
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Massachusetts
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
353986-JX
Quote or Order Cost:
$1125

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 3/29/2014 3:02:00 AM
Thanks for your feedback, Jurrien! You bring up a common issue with cross-country transports. Timing is not exact because no two loads are the same - there are unique addresses and routes; drive times can be affected by weather, traffic, issues with other customers, etc. In the middle of a transport, the arrival estimate changes daily. The best time to get an accurate delivery estimate is when the truck arrives in the destination city.